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CONTENTS:
MARKETING TOOLS
Application of method SERVQUAL for the analysis and improving the service policy (on an example of open society «Rostelecom», Kemerovo)
Shadrin V.G., Candidate of the economic sciences, Assistant professor, head of the department of economy of Kemerovo Institute of Food Science and Technology,
e-mail: vladii@mail.ru
Gneushev A.V., student Kemerovo Institute of Food Science and Technology, e-mail: aleksei-gneushev@mail.ru
The article describes the methodology and results of the analysis of the service policy for further improvement of activity of the telecommunication companies. For the analysis of the quality of services used the technique of «SERVQUAL», reviewed the terms of its practical implementation. Presents data on the indicators of the quality of services and their dynamics for three years.
Keywords: marketing, service, quality of service, the methodology «SERVQUAL»
Sources
1.Avanesova S.A. Service activity: historical and modern practice, business, management. Manual for Universities, M.: Aspect-Press, 2005
2.Payback CRM [electronic resource]. http://www.marketing.spb.ru/lib-special/case/recoupment_crm.htm
3.Antonov G.D., Ivanova O.P., Shadrin V.G., Sanzharovsky K.V. Formation of an outsourcing center in the region - tool for support of small and medium-sized businesses // Bulletin of the University. Moscow, sum - 2009. - ¹3. - Ñ.156-161.
Diversification as basis of the long term sustainable development
Zimina T.V., Doctor of economics the Ural federal university, e-mail: zimina1964@yandex.ru
Merkushin A.V., The head of a department of marketing the closed joint-stock company of workers Turinskyi pulp-and-paper factory, e-mail: sbyt@tcbz.uraltc. ru
Modern progress of any manufacture is impossible without constant perfection of let out production, development of adjacent manufactures and an output on the new markets. It requires the careful and comprehensive account of demands of demand, especially in the fast-growing markets, possibilities of the manufacture and risks.
Keywords: diversification, SWOT- analysis, sanitary-and-hygienic products
Sources
1. Golubkov Y. P. SWOT analysis: existing procedures and ways of their perfection // Marketing in Russia and abroad. – 2013. - ¹ 1-2.
2. Bagiev G.L., Taracevitch V.M., Ann H. Marketing: textbook for high schools. – Saint Petersburg, 2006.
3. http://ru.wikipedia.org
4. Kozhevnikov N.N., Borisov Y.I., Zubkova A.G. Bases of crisis management by the enterprises: the manual for students of higher educational institutions – M., 2005.
DISTRIBUTION CHANNELS
Retail distribution networks in the market of household appliances of Vladivostok
Nikulina T.A., Lecturer in Marketing , ñommerce and logistics Department of
Far Eastern Federal University, Vladivostok, e-mail: nikulina_vladivostok@mail.ru
Objective regularity of development of the consumer market is growth of a share of the network trading companies in retail trade. The network trading companies play a significant role as well in the market of household appliances and electronics. In article classification of retail trade enterprises and retail distribution networks on the market of household appliances of Vladivostok is given. Also in work the characteristic of retail distribution networks in the market of household appliances of Vladivostok is presented.
Keywords: market of household appliances and electronics, retail distribution networks
Sources
1. Site company «Eldorado» [Electronic resource]. URL: http://www.eldorado.ru/
2. Site company «V-laser» [Electronic resource]. URL: http://www.v-lazer.com/
3. Site company «Dîmîtåchnica» [Electronic resource]. URL: http://centerdt.ru/
4. Site company «Technics spectrum» [Electronic resource]. URL: http://spektrdv.ru/
5. Site company «516» [Electronic resource]. URL: http://516.ru/
6. Site company «Doublegis» [Electronic resource]. URL: http://vladivostok.2gis.ru/
MARKETING COMMUNICATIONS
Selling slogans
Benija M. I., The business trainer, coach, AMT-CONSULTING of groups,e-mail:m61759@mail.ru
The article analyzes The advertising impact on the consumer through slogans image and slogans-flattery. Data are presented of a study in the Moscow advertising firm. The conclusion is made about the irrationality of perception of advertising of the customer.
Keywords: advertising impact, slogan, image, flattery, efficiency, consumption, manipulation, advertising text, comfort, motive, market, mass media.
Sources
1. Adler A. The science of living M.: Direct-Media, 2008.
2. Aksenova K.A. Advertising and promotional activities: the abstract of lectures / K.A. Aksenova. - M.: The prior, 2005.
3. Bekhterev, In. M. Suggestion and its role in the public life of Moscow: Science, 1994.
4. Borodin, In. The red book of the Russian advertising. Moscow.:Råclàmfîrumsårvis, 2000.
5. Garifullin I A, P. Dangerous psychological traps. The social ills of our time. M.: Phoenix, 2005.
6. Gurevich, P.S. Advertising psychology: a historical and analytical and philosophical content of: a training manual. Rostov n/D: Phoenix, 2009.
7. Gurevich, P.S. Advertising psychology: a textbook for stud. universities. M.: UNITY-DANA, 2005.
8. Gurevich, P.S. Psychology: textbook. M.: UNITY-DANA, 2004.
9. The Distance, In. The dictionary. M.: The citadel, 1998.
10. Denison D., Toby, L. Textbook on advertising. Minsk: the Modern word, 1997.
11. Dotsenko, E. L. The psychology of manipulation: phenomena, mechanisms and protection. M.: ChåRî, Publishing house of Moscow state University, 1997
12. Kretschmer, E. On èñòåðèè.ÑÏá.: Peter, 2003.
13. Lebedev-Lyubimov, A.. The psychology of advertising. St. Petersburg: Piter, 2002.
14. Olport, Str. Functional autonomy ìîòèâîâ.ÑÏá.: Peter, 2004.
15. Burke, E. Modern advertising. Theory and practice. Rostov-on-don: Phoenix, 2003.
16. The psychology of advertising. (advertising, NLP and the 25-Th frame). M.: LLC «Berator», 2003.
17. Advertising: the art, theory, practice, ed. L.N. Khromov. Petrozavodsk: Ôîëèóì, 1994.
18. Feofanov About. Advertising. New technologies in Russia. SPb.: Peter, 2000.
19. Freud, S. The psychology of I and protective mechanisms. M.: Pedagogics-Press, 1993.
20. Harris, R. Psychology of mass communication. 4-th international edition. St. Petersburg: the PRIME-EVROZNAK, Neva river; M.: OLMA-PRESS, 2002.
About some modern tools of product promotion
Pashutin S.B., Dr.Sci.Biol., e-mail: sergepashutin@yandex.ru
Consider such modern popular tools of product promotion as product placement and sponsorship. Article includes a lot of implementation examples of different products promotion in abroad and in Russia on the base of considering tools.
Keywords: marketing, product promotion, product placement, sponsorship, advertising, brend, celebrity persons, advertising agency, ethical mentality.
Sources
1. http://www.adme.ru/celebrity-marketing/
2. http://www.exlibris.ru/media/news/detail.php?ID=2570
3. http://english-cards.ru/Cards/ig_greeg/celebrity
4. http://www.creativestudio.ru/articles/cindy_crawford
5. http://www.peoples.ru/art/cinema/actor/beart/
6. http://www.adme.ru/tribune/mariya-motomaria-sharapova-predstavilatelefon-4186/
7. http://www.theplace.ru/Cameron_Diaz_mod7.html
8. http://www.benediktxvi.ru/index.php?option=com_content&task=view&id=692
9. http://www.sostav.ru/news/2008/08/28/rol2/
10. http://lurkmore.to/Product_Placement
11. http://professionali.ru/noway.html
12. http://www.dv-reclama.ru/russia/analytics/reclama/4755/romir_monitoring_rossiya_2006_g_/
13. http://mediascope.ru/node/625
14. http://www.placement-v.ru/news_text/osobennosti_product_placement/chernij_yashik__stoit_li_sponsirovat_teleperedachi/
15. http://www.advlab.ru/articles/article732.htm
16. http://www.sostav.ru/articles/2003/03/07/razv070303/
17. http://www.e-xecutive.ru/community/articles/712249/
18. http://www.e-xecutive.ru/wiki/
19. http://www.advlab.ru/articles/article746.htm
20. http://bezumno.ru/news/4610-v-izraile-otkrylsja-pervyjj-seks.html
COMPETITIVENESS
Achieving the competitive advantages on the base of business travel cost management
Salakhutdinov V.N., CEO at American Express Bank LLC, Country Manager of American Express in Russia
In article results of the research first in Russia in the field of business trips and the corporate expenses, spent by company Ernst and Young by request of American Express are considered. Heads of the large companies conducting activity in territory of the Russian Federation have taken part In it. Research reflects opinion of professional heads on prospects of the Russian business, a role of business travel in its development and the approach to optimisation of corporate expenses. Also in article the comparative analysis of tools of optimisation existing for today in the field of business tourism is resulted.
Keywords:Business Travel Account, corporate expenses, corporate credit account, business travel, business travel agency, control over expenses
Sources
1. Survey on business travel and corporate expenses optimization, conducted by Ernst&Young for American Express. Moscow 2012.
2. Business Travel: A Catalyst for Economic Performance. World Travel & Tourism Council, 2011.
INTERNET-MARKETING
Trends in marketing communications of the Russian online sites
Pihtina I.N., PhD, docent to chair «Management and information technology in the economy» The Smolensk Brunch of National Research University «Moscow Power Engineering Institute», e-mail: pihtina@yandex.ru
Klinkova D.V., student of The Smolensk Brunch of National Research University «Moscow Power Engineering Institute», e-mail: Dafunchik@yandex.ru
Internet promotes the development of the global market and provides the accession of new buyers and sellers. Advertising on the Internet is becoming an increasingly popular way to express themselves and their products. The network offers its users a variety of species. The article provides a list of the most expensive of the world and Russian online sites, and also the budgets of regional advertising campaigns. Found that, despite the lag in the Russian market of e-commerce develop all forms of communication and confirmed by global trends and strategies to promote the growth of advertising activity. Identified and features of the development and implementation of strategies to promote Russian advertisers, including regional.
Keywords: communication, the concept of individual marketing, online resource, brand advertising, website, search engine optimization, banner advertising, online site, latent advertising, contextual advertising, PR-campaign, Rich media, Flash, and JavaScript.
Sources
1. Ph. Kotler, K. L.Keller, Marketing ManagmentM.:Piter, 2012.
2. Capital and Finance "Resource substitution: the atoms to bits». - Access mode: http://www.kapitalistu.ru/indexe9b4.php?p=58
3. Rich-banners: a new medicine from banner blindness. - Access mode: http://www.i2r.ru/static/358/out_7763.shtml
4. «Virus marketing». – Wikipedia, Access mode: ru.wikipedia.org/wiki/ Âèðóñíûé_ ìàðêåòèíã
5. The most expensive advertising platforms on the Internet. – Access mode:
http://URL: http://samogo.net/articles.php?id=509
6. "Yandex’s" fantastic income growth. – Access mode:
http:// mediarevolution.ru /advertiser/markets/2716.html
7. Russian context in 2010 - half a billion dollars. – Access mode:
http:// mediarevolution.ru/advertiser/markets/2721.html
8. Spending on online advertising will continue to grow in double digits. – Access mode:
https: // www. mediarevolution.ru / advertiser / markets / 2686. html
9. What is the most effective advertising. – Access mode:
http: //inclusif.ru/Kakaja-reklama-samaja-effektivnaja
10. Using different types of Internet marketing. – Access mode:
http://www. russianpromo.ru/publications/vidy_internet_marketinga/
MARKETING OF TERRITORY
Marketing of territory: the strategy of small business development
Golubkova E.N., professor, Department of Marketing Plekhanov Russian University of Economics, e-mail: red@dis.ru
Sidorchuk R.R., Ph.D., associate Professor, Department of Marketing Plekhanov Russian University of Economics, e-mail: Sidorchuk.rr@rea.ru
This article discusses some aspects of regional marketing. Highlighted the role of small businesses in developing areas. Consider the methodology of strategic development of small businesses across industries at the municipal level.
Keywords: Marketing area, regional marketing, city marketing, marketing strategies, small business, SME, SWOT-analysis, strategies.
Sources
1. The state-of-the-art review of the most attractive directions of the innovative development acting as factors of growth of business activity of the small and average enterprises of the Chelyabinsk area in modern conditions / A.V.Shishkin, R.R.Sidorchuk, T.V.Murtazalieva, L.A.Safarova. - Ì: «Plekhanov Russian University of Economics», 2010
2. Golubkov E.P. Marketing researches: the theory, methodology and practice. – Ì. : Finpress, 1998.
3. Golubkova E.N., Sidorchuk R.R. Features of use of a modern paradigm of marketing at the enterprises of a small-scale business in the conditions of the non-uniform market//Practical marketing. – 2012. – ¹ 11 (189). – Ñ. 35–39.
4. Golubkova E.N., Sidorchuk R.R. Research of a condition, problems and tendencies of development of small and average business in municipal unions in Sverdlovsk area. – Ì., 2012. – Dåp. in ÂÈÍÈÒÈ 14.11.2012, ¹ 417-Â2012.
5. Kotler F., Berger R., Bikchîff N. Strategic management on Kotler. The best receptions and methods. - Ì: Alpina Publisher, 2012. – Ñ. 41.
6. Makarenko S.N., Tkachenko J.G. Features of regional marketing//News of Southern federal university. Engineering science. – 2003. – Ò. 30. – ¹ 1. – Ñ. 159–163.
7. Pavlov K.V., Andreeva I.G. SWOT -analysis of small business as a condition of working out of scenarios of development of economy of region//Regional economy: the theory and practice. – 2009. – ¹ 17. – Ñ. 2–7.
8. Repev A.P. Poverty SWOT [Electronic resource]. URL: http://www.repiev.ru/doc/SWOT-Stupidities.pdf (reference date: 12.05.2013).
9. Sachuk T.V. Behaviour of consumers in territorial marketing. - Petrozavodsk: the Karelian centre of science of the Russian Academy of Sciences, 2005. – Ñ. 3–4.
10. Sidorchuk R.R. Marketing management of business activity of the enterprises of small and average business: the monography. – Ì. : Sputnic +, 2012. – 237 ñ.
11. Sidorchuk R.R. Bases of administrative consultation. The marketing approach. – Ì. : Sputnic +, 2009. – 220 ñ.
12. Sidorchuk R.R. Marketing influence on business activity of a small enterprise//the Theory and social development practice (scientific magazine). – 2012. – ¹ 6. – Ñ. 176–179.
13. Sidorchuk R.R. Problems, problems and barriers of small business in the course of modernisation of the Russian economy//Creative economy. – 2012. – ¹ 5. –Ñ. 96–101.
14. Shishkin A.V. Regional marketing: formation and functioning problems//Modern problems of science and education. – 2006. – ¹ 1. – Ñ. 107–108.
Factors influencing the city’s brand formation
Groshev I.V., Doctor of Economics, Doctor of Psychology, Professor, Honoured Science Worker of the Russian Federation, Pro-rector, å-mail: aus_tgy@mail.ru
Stepanycheva E.V., Candidate of Economics, Senior Lecturer of the Staff Management and Marketing Department of Tambov State University named after G.R. Derzhavin,
å-mail: aus_tgy@mail.ru
Sources
1. Abysheva Yu.Yu. Various Target Groups in One Programme as a Source of Conflict (on the example of promoting the idea of a capital city in Nizhniy Novgorod // Nizhniy Novgorod in the historical and cultural tradition of Russia: Materials of IV international scientific and practical conference on regional culture (22 September 2004). – Nizhniy Novgorod, 2005. – P. 66-72.
2. Adorno T. The Authoritarian Personality. – M., 2001. 312 pp.
3. Antsiferov N.P. St. Petersburg’s Soul. – SPb., 2004.
4. Groshev I.V., Krasnoslobodtsev A.A. System Brand-Management. – M. UNITY-DANA, 2012.
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Branding of territory: problems and contradictions
Vazhenina I.S., Institute of economy of the Ural branch of the Russian Academy of Sciences. The leading research assistant, the Doctor of Economics, the senior lecturer,
e-mail: isvazhenina@mail.ru
In article the essence of branding of the territory is analyzed. Author's definition of a brand of territory is formulated. Problems and contradictions of modern branding of territories of the Russian Federation are considered.
Keywords: Image of the territory, reputation of the territory, territory’s brand, branding of territory
Sources
1. Vazhenina I.S. Territory brand: essence and formation’s problems//Marketing in Russia and abroad. 2012 . No. 2. Page 34-42.
2. Vazhenina I.S. Vazhenin S.G. Image, reputation and territory’s brand//EKO.2008. Page 3-16.
3. Vazhenina I.S. Formation of image and reputation of the territory: main technologies and tools//National interests: priorities and safety. 2011 . No. 20. Page 6-14.
4. As brand the cities – URL: http://www.adme.ru/brending/kak-brendiruyut-goroda-69951/
5. As advertize the countries – URL: http://www.travelsmart.com.ua/a96-kak-reklamirujut-strany-logotipy-stran-i-territorij.html
6. Kotler F. Asplund K. Rhine And. Haider D. Marketing of places. - The Stockholm school of economy in St. Petersburg, 2005.
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8. About a brand of the Omsk region firsthand. – URL: http://www.regionpr.ru/page617.html
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12. Founders "brand-paw" in Omsk answered misunderstanding of the governor. – URL: http://www.sibinfo.su/news/sfo/1/31472.html
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MARKETING FOR NON-PRODUCTIVE SPHERE
Formation of marketing strategy of sanatorium-and-spa services
Nalcadzhi Ò.À., Ph.d., Associate Professor of management and marketing «the Kabardino-Balkarian State University, H. M. Berbekov ", e-mail: naltan@mail.ru
Bezrokova Z.Î., marketing manager of «Hotel «Chaika», e-mail: zalinakbr@yandex.ru
In the article the problems of forming strategies promote spa services. The main aims and objectives of promotion of spa services. Address brand positioning sanatorium-resort Center. Presents the results of a study of the competitive forces operating at the Spa of the CBD on the basis of the five competition forces model Ì. Porter.
Keywords: Strategy, promotion, spa services, brand positioning, competitive advantage
Sources
1. Armstrong, G., Kotler, F. Introduction to marketing. M.: OOO "I.d. Williams", 2007. -832s.
2. Porter M Competitive Strategy: Technigues for Analyzing Industries and Competitors - M. Alpina Publisher, 2011.
MARKETING IN THE EDUCATION SPHERE
Marketing evaluation of a joint innovative educational product in the context of the cluster
Bolshakov N..Ì., Doctor of Economics, Professor, Honourary President, Syktyvkar Forest Institute (branch) of the federal state government-financed educational institution of higher vocational training “Saint-Petersburg state forest technical university named after S.M. Kirov”, e-mail: institut@sfi.komi.com
Zhideleva V.V., Doctor of Economics, Professor, Syktyvkar Forest Institute (branch) of the federal state government-financed educational institution of higher vocational training “Saint-Petersburg state forest technical university named after S.M. Kirov”,e-mail: wz@sfi.komi.com
The article is devoted to the problem of consumer choice of a joint innovative educational cluster’s product with the high added value in forestry issues. Marketing approaches of the consumer choice, as well as the structure of innovative educational product and its value-conscious consumer effects, basic principles and targets in innovative product creation, complex functions of the innovative cluster are considered. A model of joint consumer value of the innovative educational product is suggested.
Keywords: structure of a joint innovative educational product, forest cluster, value-conscious consumer effects, model of evaluation of a perceptible value of the innovative product, consumer choice of an educational product.
Sources
1. Marks K., Engels F. Soch.2-ye izd. T. 26, ch. 1. S. 414.
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DISCUSSION CLUB
Estimation of marketing activities effectiveness of forwarding company in the context of transactional costs theory
Botnaryuk M. V., Docent, Candidate of economic science, department of “Economy and management” Admiral Ushakov state maritime university,
e-mail: mia – marry@mail.ru
Base notions, as well as peculiarities of organization of effective marketing activity of forwarding company are considered in the article. The matrix of estimation of organization effective marketing activity which will give the opportunity to study marketing costs in detail is offered.
Keywords: forwarding company, transactional costs, marketing activity
Sources
1. Golubkov E.P. Marketing investigations: theory, methodology and practice. Textbook.– 3-th edition re-work and suppl.–M.: «Finpress», 2003.– 496 p.
2. Cîuz R. Firma, the market and the right. – Ì. : Dålî, 1993.
3. Nort D. Institutions, Institutional Change and Economic Performance.– M: Fund of economical book «Begins», 1997 . – 180 p.
4. Porter M.E. Competitive Advantage: Creating and Sustaining Superior Performance/ engl. transl.– Ì.: Alpina Business Books, 2005. – 715 p.
5. Shastitko A.E. New institutional economical theory.– third pub., re-work and è sup.– Ì.: Economic department MSU, TEIS, 2002. – 591 p.
SHORT MESSAGES
A new record was set by the retailers in the first quarter of 2013
Fedyakov I.V., INFOLine Director General, e-mail: pr@advis.ru
In 2013 the market of hypermarkets expects a gain on 140 objects
Burmistrov M.B., «INFOLine- Analytics» Director General, e-mail: pr@advis.ru
Digital signage - the weapon of restaurant business
Zviozdnaya M.A., marketing Specialist «RESTindoor», e-mail: m.zviozdnaya@gmail.com1
The strong analytics will rescue brands
Belyanskaya O.Y., News Factory pr-agency, general director, e-mail: pr@nfactory.ru
INTERVIEW
Interview with Alexander Yakovlev - business director of Microsoft Advertising Russia
Keywords: MSN, Advertising on the Internet, Windows 8, ârowser IE10, Sbårbànê.
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